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Making sure 999 calls get through

As emergency services move towards the sharing of costs, Resilient Networks' Tony Watson looks at the complex area of resilient 999 call handling.

The need to ensure that all 999 calls get answered, and put through to the right individuals at the right time, really is a case of life and death. Directing calls during emergency should happen regardless of the business continuity situation a control room is challenged with. As many of the emerge… More…